Patient Services

Patient Services &
Privacy Notice

Information for patients regarding your rights, billing, and how to access your medical records.

Patient Privacy Notice

Southern Berkshire Ambulance Squad is committed to protecting your health information. Our full Notice of Privacy Practices describes how we may use and disclose your medical information and explains your rights as a patient.

Read our Privacy Notice online →

Download the April 2024 Privacy Notice (PDF) →

Billing questions

For questions about your invoice or insurance claim, call (413) 528-3632 and select option 3 for billing. You may also find answers to common billing questions in our FAQ.

Request medical records

To request a copy of your Prehospital Care Report (PCR) or other medical records, contact our Privacy Officer in writing at:

Privacy Officer
Southern Berkshire Ambulance Squad
31 Lewis Avenue
Great Barrington, MA 01230

Or email Contact Us. Please include your name, date of service, and a description of the records requested. We may charge a fee for copying and mailing.